Technical Service

When you have chosen Jotun as your coating supplier for your project, we wish you to have a peace of mind and know that we deliver to your expectations. To ensure a high quality coating system the following factors are crucial: 

• A good paint specification based on local application conditions, final exposure and expected lifetime
• A project plan for the paint application to ensure a smooth project
• A clear and detailed ITP (Inspection and Test Plan)
• A trained applicator to carry out the surface preparation and paint application
• A good QA and technical service team to ensure the specification is followed with the same quality throughout the project

The Technical Service team of coating advisors focuses on the execution of the project on site, while a team we call Technical Support makes the paint specification and a potential inspection- and test plan.

External factors may have an impact on how the coating system performs in the future, and poor paint work can lead to weakness in the paint film that may reduce the lifetime or lead to higher maintenance costs. Inspection of the paint procedure is therefore important, and to have a Jotun coating advisor on your project is a quality assurance for you as owner. 

The coating advisor will ensure that the paint is applied correctly and under the correct circumstances. Typical responsibilities for a coating advisor are to ensure that: 

• Only valid specifications are used and adhered to
• Surface preparation of the steel is correctly done, e.g. rounding of sharp edges, grinding of surface defects and removal of weld splatter
• Paints and other consumables are used correctly, e.g. degreasers, thinners
• Equipment for preparation and application is in good operating condition
• Coatings are stored correctly
• Preparation, ambient conditions, coating thickness and over-coating time are checked and the result documented according to the requirements
• HSE (Health, Safety and Environment) regulations are adhered to
• Tests and analyses are carried out in a correct way with calibrated and correct test equipment
• Work, inspection and testing are documented and reported in an acceptable manner 

To get technical service or more details, contact your local Jotun office.

To ensure a global and uniform competence level, all Jotun coating advisors are educated through an extensive internal training programme, which is the same all over the world and is conducted by highly experienced technical Jotun employees.  This is divided into modules and levels, and each includes online tests that must be passed to be allowed to move on to the next module or level.

Jotun has created this training programme and named it Team No.1 as we want to have the best technical team in the industry.
 
In addition a high number of our technical personnel has third party certifications such as FROSIO, SSPC and NACE. 

FROSIO is one of the leading and most extensive training programmes for coating advisors under the auspices of "The Norwegian Professional Council for Education and Certification of Inspectors for Surface Treatment". Jotun has been an approved training body for FROSIO since 2006.

Read more about training for Jotun personnel and customers on the Technical training page.